Refund and Returns Policy

At Kiza Collections, we aim to provide a seamless and trustworthy shopping experience. Please review our return and refund policy below before placing your order.

Returns are accepted under the following conditions:

Item damaged during shipping.

Size issues due to our error.

Defective items or incorrect color/products.

Note: An unboxing video is mandatory to claim any damage, defect, or incorrect item.

Returns are not accepted for:

Size issues resulting from incorrect selection by the customer.

Return Process:

Customers must fill out the Return Request Form

Once your return is approved, the return parcel must be shipped to our address within 4 business days.

Customers are responsible for sending the parcel. As we are a small business, we currently do not offer a dedicated pickup service.

Need Help?

For any queries, feel free to email us at kizacollections@gmail.com.